Terms and conditions of Cryptoservices s.r.o.
I. Basic provisions
These General Terms and Conditions (hereinafter referred to as "GTC") govern the relations between the parties to the purchase agreement, where on the one hand, the company Crypto services s.r.o., with its registered office at Jana Palacha 1235, 530 02 Pardubice, identification number: 06754384, entered in the Commercial Register kept at Of the Regional Court in Hradec Králové, Section C, Insert 40979 (hereinafter referred to as the “Seller”), in accordance with the provisions of Section 1751 (1) of Act No. 89/2012 Coll., The Civil Code (hereinafter the “Civil Code”), regulate mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase agreement (hereinafter referred to as the “purchase agreement”) concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) through the Seller's online store.
The internet shop is operated by the Seller on a website located at the internet address voltio.cz (hereinafter referred to as the "website"), via the website interface (hereinafter referred to as the "shop web interface").
More information about Crypto services s.r.o. are listed on the Voltio.cz in the section "About us".
According to these GTC, the buyer is a natural person in the position of a consumer or a natural person or business entity.
A consumer is any person who, outside the scope of his business activity or outside the scope of independent performance of his profession, enters into a contract with the Seller or otherwise deals with it.
An entrepreneur is a person who independently carries out a gainful activity on his own account and responsibility in a trade license or similar manner with the intention of doing so systematically in order to make a profit. For the purposes of consumer protection, any person who concludes contracts related to his own business, production or similar activity or in the independent exercise of his profession, or a person who acts in the name or on behalf of the entrepreneur, is also considered an entrepreneur. For the purposes of the GTC, an entrepreneur means a person who acts in accordance with the previous sentence within the scope of his business activities. If the Buyer states his identification number in the order, then he acknowledges that he is considered an entrepreneur in the contractual relationship with the Seller and the rules stated in the GTC for entrepreneurs apply to him.
By concluding the order, the Buyer confirms that he has read these GTC before concluding the contract, an integral part of which is the Pre-Contract Notice for Consumer Buyers contained in Article II of the GTC, Complaints Procedure, Personal Data Protection Conditions and Methods of Transport and delivery, and that he expressly agrees with them, as amended at the time the order was created.
The buyer is aware that he buys goods that are in the business offer of Voltio.cz, no rights arise to use registered trademarks, trade names, company logos, etc. Crypto services s.r.o. or contractual partners of Crypto services s.r.o., unless otherwise agreed in a specific case by a special contract.
The Buyer will receive a copy of the GTC as an attachment to the order confirmation to the specified e-mail address. Invoice containing basic contract data, incl. receipts in accordance with the Act on the Registration of Sales and Tax Document, the Buyer will receive in the form of a link to download the invoice in electronic form, with which the Buyer agrees. Links to these documents are sent to the Buyer to the e-mail address provided by the Buyer when ordering, or are available after logging in to the Buyer's user profile in the "Order History" subsection in the "My Account" section. If you are interested in sending an invoice in paper form, you can use our contact form in the link "Contact us".
II. Pre-Contract Notice for Consumer Buyers
The Seller informs the Buyer that:
a) the costs of means of distance communication do not differ from the basic rate (in the case of internet and telephone connection according to the conditions of the Buyer's operator, the Seller does not charge any additional fees, this does not apply to contractual transport);
b) requires payment of the purchase price before the Buyer takes over the performance from the Seller, or the obligation to pay a deposit or similar payment relates to the Buyer's requirements for the provision of specific services, if required and provided,
c) the Seller does not enter into contracts, the subject of which is repeated performance, if it mediates such contracts, the shortest period for which the contract will be binding on the parties, the provider of the performance, including price information or method of its determination month if this price is fixed;
d) in the case of license agreements concluded for an indefinite period, the price of the license is agreed for the entire period of granting the license, unless otherwise stated;
e) the prices of goods and services are on the website (voltio.cz) operated by the Seller. including VAT and any fees stipulated by law, however, the cost of delivery of goods or services varies according to the chosen method and provider and the method of payment of the order;
f) the purchasing consumer has the right to withdraw from the contract (unless stated otherwise below) within a period of fourteen days, which
i. the purchase contract, from the date of receipt of the goods
ii. a contract having as its object several types of goods or the supply of several parts, as from the date of taking over the last supply of goods; or
iii. a contract having as its object the regular re-supply of goods, from the date of taking over the first supply of goods;
whereas this withdrawal must be sent to the address of the registered office of Crypto services s.r.o., to the e-mail address firstname.lastname@example.org, to communicate in person to the Seller's store, to communicate via telephone, or The registered user can use the withdrawal form on the Return of Goods e-shop website.
g) The purchasing consumer cannot withdraw from the contract:
i. the provision of services provided by the Seller with the prior express consent of the consumer before the expiry of the withdrawal period;
ii. on the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the Seller and which may occur during the period for withdrawal from the contract;
iii. on the supply of goods which have been adapted to the wishes of the consumer or to his person;
iv. on the supply of perishable goods as well as goods which have been irretrievably mixed with other goods after delivery;
v. repair or maintenance carried out at a place designated by the consumer at his request; however, this does not apply in the case of subsequent repairs other than those requested or the supply of spare parts other than those requested;
vi. on the delivery of goods in a sealed package which the consumer has removed from the package and for hygienic reasons it is not possible to return;
vii. on the supply of an audio or video recording or a computer program if it has broken their original packaging;
viii. on the supply of newspapers, periodicals or magazines;
ix. on transport or use of free time, if the entrepreneur provides these services within the specified period;
h) in the event of withdrawal from the contract, the Buyer shall bear the costs associated with returning the goods to the Seller and, in the case of a contract concluded by means of distance communication, the costs of returning the goods if the goods cannot be returned by ordinary mail;
i) the consumer is obliged to pay a proportion of the price in the event of withdrawal from the contract, the subject of which is the provision of services and the performance of which has already begun;
j) contract, resp. the relevant invoice will be stored in the electronic archive of the Seller, while registered users on the Voltio.cz website also have access to this data in their profile;
k) the consumer can file a complaint via the contact form in the section "Contact us", or may lodge a complaint with the supervisory or state supervisory authority.
l) in the case of pre-order of goods by the Buyer, the price of such goods is only preliminary. The final price of the goods may vary. The Seller will inform the Buyer about the price change. The purchase price of the goods will be determined only after the goods have been stored by the Seller. Any difference between the paid preliminary price and the purchase price will be returned to the Seller or paid by the Buyer before delivery of the goods, unless the Buyer decides to cancel the pre-order. The seller reserves the right to change the delivery date for goods that can be pre-ordered, even repeatedly. In the event of a significant change in the delivery date (ie 14 days), the Buyer has the right to withdraw from the contract. If the circumstances on which the Seller was based at the time of pre-ordering the goods by the Buyer change to such an extent that it will not be possible to reasonably request on the voltio.cz website that it be bound by the pre-order, the Seller has the right to cancel the pre-order without further notice.
m) his contact e-mail address is email@example.com or the possibility of communication via the Contact form.
1. Conclusion of the contract
The order is created when the Buyer puts the selected goods or services in the cart and sends the order. The Buyer can be assisted in concluding the contract by the Seller's employee, either directly at the branch or by telephone and when ordering by e-mail. Before the Buyer confirms the order in a binding manner, he can change both the required performance in the basket and the method of transport and method of payment. The buyer is obliged to check all the data he provided / selected when creating the order. The purchase contract is concluded by confirming the order created by the Buyer by the Seller, the Seller is not responsible for any errors in data transmission. The Seller shall immediately confirm the conclusion of the contract by an e-mail to the Buyer by an informative e-mail.
The current version of the GTC, including the Complaints Procedure of Crypto services s.r.o. on its e-shop website https://www.voltio.cz/en/. The resulting contract (including the agreed price) can be changed or canceled only by agreement of the parties or on the basis of legal reasons, unless otherwise stated in the GTC.
The concluded contract is archived by the Seller for a period of at least five years from its conclusion, but no longer than for the period in accordance with the relevant legal regulations, for the purpose of its successful fulfillment and is not accessible to third non-participating parties. Information on the individual technical steps leading to the conclusion of the contract is evident from these GTC, where this process is clearly described.
2. Delivery of the subject of purchase
By the purchase contract, the Seller undertakes to hand over the item which is the subject of the purchase to the Buyer and to enable him to acquire ownership, and the Buyer undertakes to take over the item and pay the purchase price to the Seller.
The Seller reserves the ownership right to the item, and therefore the Buyer becomes the owner only after full payment of the purchase price. Similarly, this rule applies to service.
The Seller shall hand over the item to the Buyer, as well as the documents relating to the item, and shall enable the Buyer to acquire ownership of the item in accordance with the contract.
The Seller will fulfill the obligation to hand over the item to the Buyer if it allows him to dispose of the item at the place of performance and notifies him in good time.
If the Seller is to send the item, it will hand over the item to the Buyer by handing it over to the first carrier for transport for the Buyer and allow the Buyer to assert the rights under the contract of carriage against the carrier.
If the Seller delivers a larger number of items than agreed, the purchase contract is concluded for the excess quantity, unless the Buyer rejected them without undue delay.
The Seller shall hand over the object of purchase to the Buyer in the agreed quantity, quality and design.
If it is not agreed how the item is to be packed, the Seller will pack the item according to custom; if they are not, then in the manner necessary for the preservation of the thing and its protection. In the same way, the Seller will provide the item for transport.
about its properties and quantity. The Seller is obliged to report any defects and deficiencies without undue delay
3. Transfer of risk of damage
A thing is defective if it does not have the agreed properties. The performance of another thing and defects in the documents necessary for the use of the thing are also considered a defect.
The Buyer's right from defective performance is based on the defect that the thing has when the risk of damage passes to the Buyer, even if it manifests itself later. The Buyer's right shall be established by a defect which arose later, which he caused to the Seller by violating his obligation.
The buyer will inspect the item as soon as possible after the risk of damage to the item has passed and will convince him to inform.
The risk of damage passes to the Buyer by taking over the item. It has the same effect if the Buyer does not take over the thing, even though the Seller has allowed him to handle it.
Damage to the goods, which arose after the risk of damage to the goods passed to the Buyer, does not affect his obligation to pay the purchase price, unless he caused the damage to the Seller by violating his obligation.
The delay of the party with the takeover of the thing gives the other party the right to sell the thing in a suitable manner after prior notice to the account of the delay, after giving the delayer an additional reasonable period to take over. This also applies if the party is late in paying which is subject to the handover.
4. Seller's liability
The Seller is responsible to the Buyer that the item has no defects upon receipt. In particular, the Seller is responsible to the Buyer that at the time the Buyer took over the item,
a. the thing has the characteristics agreed upon by the parties, in the absence of this agreement, that it has the characteristics described by the Seller or the manufacturer or expected by the Buyer with regard to the nature of the goods and the advertising made by them;
b. the thing is suitable for the purpose stated by the Seller for its use or for which the thing of this kind is usually used;
c. the item is in an appropriate quantity, measure or weight; and
d. the item complies with legal requirements.
If the defect becomes apparent within six months of receipt, the item is deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in the consumer goods within twenty-four months of receipt, unless otherwise stated, but this does not apply to:
a. for an item sold at a lower price for a defect for which a lower price was agreed;
b. wear and tear caused by its normal use;
c. in the case of a used item for a defect corresponding to the degree of use or wear and tear that the item had when taken over by the Buyer; or
d. if it follows from the nature of the matter.
The individual deadlines are regulated in more detail by the Complaints Procedure.
For the Buyer Entrepreneur, the deadline for exercising the rights arising from defective performance may be adjusted differently, if this is explicitly stated for the given type of goods, the said deadline takes precedence.
The right of defective performance does not belong to the Buyer, if the Buyer knew before taking over the thing that the thing has a defect, or if the Buyer caused the defect himself.
If the item has a defect of which the Seller is obliged, and if the item is sold at a lower price or a used item, the Buyer has the right to a reasonable discount instead of the right to exchange the item.
5. Substantial breach of contract
If a defect occurs within the specified period and if the defective performance is a material breach of contract, the Buyer has the right to:
a. to eliminate the defect by delivering a new item without a defect or by delivering a missing item, unless this is unreasonable due to the nature of the defect, but if the defect concerns only a part of the item, the Buyer may only request replacement of the part; if this is not possible, he may withdraw from the contract. However, if it is disproportionate due to the nature of the defect, especially if the defect can be removed without undue delay, the Buyer has the right to free removal of the defect;
b. to rectify the defect by repairing the item;
c. at a reasonable discount from the purchase price; or
d. withdraw from the contract
The Buyer shall inform the Seller which right he has chosen, upon notification of the defect, or without undue delay after notification of the defect. The Buyer cannot change the choice without the consent of the Seller; this does not apply if the Buyer has requested the repair of a defect which proves to be irreparable. If the Seller does not eliminate the defects within a reasonable time or notifies the Buyer that it will not eliminate the defects, the Buyer may request a reasonable discount from the purchase price instead of eliminating the defect, or may withdraw from the contract.
If the Buyer does not choose his right in time, he has the rights as in the case of a minor breach of contract - see below.
The Buyer-Consumer is entitled to a reasonable discount even if the Seller cannot deliver a new item without defects, replace its part or repair the item, as well as if the Seller does not arrange a remedy within a reasonable time or if arranging a remedy would cause the consumer significant difficulties.
6. Minor breach of contract
If the defective performance is a minor breach of contract, the Buyer has the right to eliminate the defect or a reasonable discount on the purchase price.
Until the Buyer exercises the right to a discount on the purchase price or withdraws from the contract, the Seller may deliver what is missing or eliminate the legal defect. Other defects may be removed by the Seller at its option by repairing the item or by delivering a new item.
If the Seller does not eliminate the defect in time or refuses to eliminate the defect, the Buyer may request a discount on the purchase price or may withdraw from the contract. The Buyer cannot change the choice without the consent of the Seller.
7. Breach of contract in general
The Buyer has the right to deliver a new item or replace a part even in the case of a remediable defect, if the item cannot be used properly due to repeated occurrence of the defect after repair (third claim of the same defect) or for a larger number of defects (at least 3 defects at the same time). In such a case, the Buyer - consumer also has the right to withdraw from the contract.
Upon delivery of a new item, the Buyer will return to the Seller at his expense the item originally delivered (including all delivered accessories).
If the Buyer does not report the defect without undue delay after he was able to find it out in a timely inspection and with sufficient care, the court will not grant him the right to defective performance. If it is a hidden defect, the same applies if the defect was not reported without undue delay after the Buyer could find it with sufficient care, but no later than two years after the delivery of the item.
8. Quality guarantee
As a guarantee of quality, the Seller undertakes that the item will be suitable for use for the usual purpose for a certain period of time or that it will retain its usual properties. The indication of the warranty period or the shelf life of the item on the packaging or in advertising also has these effects. A guarantee can also be provided for an individual part of the item.
The warranty period runs from the delivery of the item to the Buyer; if the item has been sent under the contract, it runs from the time the item reaches its destination. If the purchased item is to be put into operation by someone other than the Seller, the warranty period runs only from the date of putting the item into operation, if the Buyer ordered the commissioning from the Seller together with the item or no later than three weeks after taking over the item and provided it properly and in time services the necessary cooperation.
The Buyer is not entitled to a warranty if the defect caused an external event after the transfer of the risk of damage to the goods to the Buyer.
9. Subsequent sale of the purchased item
If the Buyer sells, donates or otherwise transfers the property purchased from the Seller to another person, he is obliged to inform the Seller.
If the Buyer does not inform the Seller, the Seller still considers this Buyer to be the owner of the thing and the person who has the rights from the defective performance.
10. Special rules for the purchase of third party vouchers
The seller is only the seller of the voucher. The service provider and the seller of the goods, as a performance provided on the basis of the voucher, is a third party (provider). Therefore, in order to use the performance associated with the voucher, the Buyer must contact the relevant provider and negotiate with him the details of the provision of a specific service and / or acceptance of a specific goods. After purchasing the voucher, the Buyer will receive a unique voucher code to the e-mail address specified in his customer profile, resp. the address provided by the Buyer when completing the order process. This will pass the risks associated with this voucher to the Buyer. The Buyer shall communicate this unique code to the Provider prior to the actual provision of the Service and / or the receipt of the Goods. The Provider shall verify the validity of the code and, without undue delay (unless otherwise agreed with the Buyer), provide the Buyer with the service in question and / or hand over the goods. The voucher is considered to be redeemed at the moment when the provider enters the unique voucher code into the information system of the Seller (verifies its validity). The buyer is entitled to withdraw from the purchase contract for the purchase of the voucher within 14 days from the date of receipt of the voucher, this does not apply if he has already used the voucher within this period. In the event of a complaint about goods and / or services, the Seller recommends that the Buyer contact the provider as a matter of priority, with regard to the possibility of faster settlement of complaints and the possibility of arranging a substitute performance with the provider for a specific service and / or goods according to the voucher.
IV. Withdrawal from the contract
The Seller recommends that the Buyer backs up his data and then deletes it from this device before withdrawing from the contract regarding the device on which he has his personal data.
1. Withdrawal from the contract by the Buyer Consumer
The consumer has the right to withdraw from the contract within fourteen days. The period under the first sentence runs from the date of conclusion of the contract and, if applicable
a. the purchase contract, from the date of receipt of the goods;
b. a contract having as its object several types of goods or the supply of several parts, from the date of taking over the last supply of goods; or
c. a contract, the subject of which is the regular repeated delivery of goods, from the day of taking over the first delivery of goods.
d. the Seller allows the consumer to withdraw by filling in and sending a sample withdrawal form on the voltio.cz website, in the subsection "Returned Goods" in the "My Account" section, and the Seller will confirm the consumer's acceptance without undue delay in text form.
You can also withdraw by correspondence at the address:
Crypto services s.r.o.
Jana Palacha 1235
530 02 Pardubice
If the Buyer withdraws the consumer from the contract, he will send or hand over to Crypto services s.r.o. without undue delay, no later than fourteen days after withdrawal from the contract, the goods received from the Seller, at his own expense.
The goods should be returned to the consumer by the consumer, ie including all delivered accessories, with complete documentation, undamaged, clean, if possible including the original packaging, in the condition and value in which he received the goods.
If the Buyer decides to withdraw the consumer within the specified period, the Seller recommends to expedite the delivery of the goods to the Seller's address together with the attached cover letter with possible reason for withdrawal from the purchase contract (not a condition), purchase document number and bank account number or indicating whether the amount will be withdrawn in cash.
The consumer buyer is liable to the Seller only for the reduction of the value of the goods, which arose as a result of handling these goods differently than it is necessary to handle them with regard to their nature and properties.
In the case of payment of a credit note in cash, the Seller may require the presentation of an identification card (OP or passport), in order to prevent damage and prevent the legalization of proceeds from crime. Without submitting any of these documents, the Seller may refuse to repay the funds.
If the Buyer withdraws from the contract, the Seller shall return to him without undue delay, no later than fourteen days after the withdrawal from the contract, all funds received from him under the contract in the same manner. If the Seller is entitled to compensation for the reduction in the value of the goods, this will be included in the Buyer's consumer's claim for a refund of the purchase price.
If the Consumer Buyer withdraws from the contract, the Seller is not obliged to return the received funds to the consumer before the Consumer Buyer hands over the goods or proves that he sent the goods to the Seller. The purchasing consumer is obliged to return to Crypto services s.r.o. goods without undue delay after withdrawal from the contract, but no later than 14 days.
The buyer consumer acknowledges the fact that if gifts are provided with the goods, the gift contract between the Seller and the Buyer is concluded on the condition that if the right to withdraw from the purchase contract is exercised within 14 days, the gift contract expires and the consumer buyer he is obliged to return the returned gifts together with the returned goods, including everything he has enriched. In the event that these are not returned, these values will be understood as unjust enrichment of the Consumer Buyer. If the issue of the object of unjust enrichment is not well possible, the Seller is entitled to monetary compensation in the amount of the usual price. In the event of withdrawal from the donation contract, the purchase contract does not expire and the contracts are assessed separately from this point of view.
2. Withdrawal from the contract by the entrepreneur and in other cases
The Buyer may be allowed by the Seller to withdraw from the purchase agreement within 14 days. If the value of the purchased goods is higher than CZK 50,000 incl. VAT or if the subject of the contract is the purchase of a graphics card, such withdrawal from the contract is not possible at all.
If the Buyer-Entrepreneur is allowed to withdraw from the Purchase Agreement, the latter acknowledges that the returned purchase price may be reduced by the value of the goods.
If the Buyer is allowed to withdraw from the purchase agreement within fourteen days and the returned goods are not in the original packaging, including all parts and accessories, then the Buyer acknowledges that the Seller reserves the right to charge for such a return, in such an amount that To the seller. it offsets the costs necessary to resell the goods.
Compensation for the reduction in the value of the goods or compensation for the costs of reselling the goods will be included in the returned purchase price to the Buyer Entrepreneur.
The buyer entrepreneur cannot withdraw from the contract due to a defect, nor demand delivery of a new item if he cannot return the item in the condition in which he received it. This does not apply:
a. if the condition has changed as a result of an inspection to detect a defect;
b. if the Buyer used the item before the defect was discovered;
c. if the Buyer has caused the impossibility of returning the item in an unaltered state by his actions or omissions; or
d. if the Buyer sold the item before the defect was discovered, if he consumed it, or if he changed the item in normal use; if this has happened only in part and the Seller allows the Buyer to withdraw from the contract, the Buyer will return to Crypto services s.r.o. what he can still return and give the Seller compensation up to the amount in which he benefited from the use of the item.
e. if the Buyer Entrepreneur did not report the defect in time, he loses the right to withdraw from the contract.
In order to protect the rights of the Buyer Entrepreneur, if the Buyer is a legal entity and will request the payment of a credit note directly at the Seller's branch, then the relevant amount will be transferred only to persons authorized to act on behalf of the legal entity, ie the statutory body or the person proves by an officially certified power of attorney.
5. Withdrawal from the contract by Crypto services s.r.o. in case of an error in the price of the goods
Except in cases stipulated by law, the Seller is entitled to withdraw from the contract in the event of an obvious error in the price of the goods.
It is possible to withdraw from the contract according to this point within 14 days from the day following the day of concluding the purchase contract between the Buyer and the Seller by the Seller canceling the order to the Buyer or otherwise informing him that he is withdrawing from the contract.
If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his bank account no later than 14 days from the day following the day of withdrawal from the contract by the Seller.
V. Information security and protection
In the matter of protection and processing of the Buyer's personal data by the Seller, these Personal Data Protection Conditions shall apply.
VI. Opening hours
Orders via the Voltio.cz online store of Crypto services s.r.o. are possible 24 hours a day, 7 days a week.
In case of information system failure or force majeure Crypto services s.r.o. is not responsible for non-compliance with the operating hours of the e-shop.
Opening hours of the Crypto services s.r.o. is every weekday from 9 am to 4 pm.
All prices are negotiable. In the online e-shop www.voltio.cz there are always current and valid prices in the Czech currency (CZK), except in cases where an incorrect price is stated, see the provisions below in this article.
The prices listed for individual products are final, ie including VAT, or all other taxes and fees that the Buyer must pay to obtain the goods, but this does not apply to any fees for transport, cash on delivery and communication costs of means of distance, which are listed in the so-called shopping cart, and the amount of which depends on the choice Buyer.
If the Seller has purchased goods from a VAT non-payer and offers them in the category of used, refurbished or unpacked, the price of the goods is calculated without VAT in accordance with the provisions of Section 90 of Act No. 235/2004 Coll., On Value Added Tax. The buyer acknowledges that this fact can only be taken into account in the invoice for the order in question.
However, the buyer acknowledges that the final prices for products are quoted to whole crowns in accordance with applicable law, so in specific situations in the final sum of all purchased products there may be a slight deviation from the purchase price, this is due to due to rounding to whole crowns. Detailed breakdown of the purchase price, incl. pennies is always listed in the Buyer's cart.
The promotional prices are valid until the Seller's stocks are sold out, or when the number of promotional items is stated until the specified number of promotional items is sold out or until the end of the promotion, whichever occurs first.
The Seller is interested in informing the Buyer as accurately as possible about the actual amount of discounts on goods / services offered on the e-shop www.voltio.cz operated by it. The original price means the lowest price at which the Seller offered the goods / services in question in its e-shop for the 30 days preceding the 1st day of the given calendar month, without taking into account all possible bonuses, marketing campaigns to support sales and other discounts or price promotions. benefits.
In addition, if the goods / services are included in a discount campaign with separate campaign conditions in which the discount is provided automatically (eg Black Friday, Summer Sale), then the original price is recalculated for the 30 days immediately preceding the day of inclusion of the goods. services to such a campaign.
The Buyer acknowledges that there may be cases where the contract between the Seller and the Buyer is not concluded, especially when the Buyer orders the goods at a price published by mistake due to an error in the Seller's internal information system or mistakes of Crypto services sro personnel. in such a case, the Seller is entitled to withdraw from the purchase contract, even after the Buyer has received an e-mail confirming his order, of which the Seller informs the Buyer without undue delay. Examples of when an incorrectly published price may occur are the following
• the price of the goods is incorrect at first sight (eg it does not take into account the purchase price or the usual price of the goods);
• one or more digits remain or are missing from the price of the goods;
• the discount on the goods exceeds 50% without the goods being part of a special marketing campaign or sale event marked with a special symbol and advertising the corresponding amount of discounts.
• The seller warns that the information system voltio.cz also states for goods with a manifestly incorrect price that they are discounted goods, resp. In case of doubts whether the goods are really discounted or there is an obvious error in the price of the goods, the Buyer is therefore obliged to contact the Seller and verify the information about the correctness of the price.
The Seller reserves the right to declare the purchase contract invalid, if there is misuse of personal data, ID number / VAT number, misuse of payment card, etc., or due to the intervention of an administrative or judicial body, the Buyer will be informed of such a procedure.
Furthermore, the Seller reserves the right to declare the purchase contract as invalid if there is an unauthorized use of a discount or similar voucher in violation of its conditions, especially in cases where:
• the discount coupon is used for goods other than those for which it was intended;
• the discount coupon is used in conjunction with another discount, even though the aggregation of these discounts has not been explicitly prohibited;
• the discount coupon is used for purchases that do not reach the minimum set price;
• The seller finds that the discount coupon has already been used.
The Buyer acknowledges that in these cases the purchase contract cannot be validly concluded and at the same time the Buyer acknowledges that the Seller is entitled to demand, among other things, unjust enrichment.
You can order in the following ways:
a. through the electronic shop www.voltio.cz (hereinafter referred to as the "e-shop");
b. in person at the premises of Crypto services s.r.o .;
c. by telephone.
Orders directly at the branch or by phone can be processed at any time within the opening hours.
The Seller recommends that the Buyer place orders via the e-shop via the Buyer's registered profile on voltio.cz. In the case of public internet access, it also recommends that the Buyer log out of his profile after placing the order.
The buyer will be informed of the expected time of delivery of the ordered goods via e-mail. The length of delivery of the ordered goods and the price of transport depends on the mode of transport that the Buyer chooses in the second step of the order within his cart. The Buyer acknowledges that the estimated time of delivery may change depending on the logistics capabilities of the Seller and / or its carriers, of which the Seller will immediately inform the Buyer.
IX. Payment Terms
The seller accepts the following payment methods:
a) in cash at the Seller's premises at the address Jana Palacha 1235, 530 02 Pardubice;
b) in cash on delivery at the place specified by the Buyer in the order;
c) cashless transfer to the Seller's account No. 2301372800/2010, kept at Fio banka a.s. (hereinafter referred to as the "Seller's Account");
d) cashless through a payment system
e) cashless payment card;
The goods remain the property of the Seller until full payment of the purchase price, but the risk of damage to the goods passes to the buyer.
The Buyer's billing information cannot be changed after sending the order.
The Seller reserves the right to offer the Buyer only selected methods of payment at its own discretion.
Pursuant to the Sales Registration Act, the Seller is obliged to issue a receipt to the Buyer and at the same time is obliged to register the received sales with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.
In the case of payment by credit card at the branch, the Buyer is obliged to cover the data on his payment card and his PIN code.
The buyer can also choose as a method of payment in one of the cryptocurrencies accepted by Crypto services s.r.o. (e.g. Bitcoin). In such a case, if the Buyer requests a refund of the purchase price for such purchased goods, the purchase price may be refunded only in the currency indicated on the invoice for such purchased goods (usually in Czech crowns) and in the amount stated on the invoice. Any movements in the cryptocurrency rate will not be taken into account when returning the purchase price, with which the Buyer agrees.
If the Buyer withdraws from the concluded contract with the Seller or if the funds are returned to the Buyer for another reason, the Seller will return to the Buyer the funds received from him on the basis of the contract, in the same way. The Buyer is responsible for the accuracy of the return information, which will be communicated to the Seller if it is not possible to return the funds in the same way as the payment for the order (eg the customer paid in cash at the store or courier, the customer's payment card expired and the Seller does not have other payment details of the Buyer), or in the event that the Seller, at its own discretion, complies with the Buyer's request to change the method of refund.
X. Delivery conditions
1. Delivery methods
The seller provides or mediates various methods of delivery / transport according to the current availability of individual services and with regard to capacity and travel options. In the event of force majeure or failure of the information system, the Seller is not responsible for delayed delivery of goods.
All offered modes of transport and delivery, their current conditions and prices can be found on the website HERE.
2. Other conditions
If the goods are not handed over by personal collection at the branch and if the goods are purchased by the Buyer, who is a VAT payer at the time of purchase and is invoiced at 0% VAT, then the place of delivery must be the address of the registered office or business specified in the trade, trade or similar register.
The buyer is obliged to immediately check the condition of the consignment (number of packages, integrity of the tape with the company logo, damage to the box) together with the carrier according to the enclosed consignment note. The buyer is entitled to refuse to accept a shipment that is not in accordance with the purchase contract by the fact that the shipment is, for example, incomplete or damaged. If the Buyer accepts such a damaged consignment from the carrier, it is necessary to describe the damage in the carrier's handover protocol.
Incomplete or damaged shipment must be immediately notified by e-mail to firstname.lastname@example.org, write a damage report with the carrier and send it without undue delay by fax, e-mail or mail to the Seller. An additional claim for incompleteness or external damage to the shipment does not deprive the Buyer of the right to make a claim, but gives Crypto services s.r.o. the opportunity to prove that this is not a breach of the purchase agreement.
XI. Warranty conditions
The warranty conditions for the goods are governed by the Seller's Complaints Procedure and the relevant legal regulations of the Czech Republic. The proof of purchase usually serves as a guarantee certificate (for details, see the Complaints Procedure).
XII. Final Provisions
Relationships and any disputes that may arise on the basis of the contract will be resolved exclusively in accordance with the law of the Czech Republic and will be resolved by the competent courts of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply in accordance with Article 6 of that Convention.
Any disputes between the Seller and the Buyer can also be resolved out of court. In such a case, the Buyer - Consumer may contact the entity for out-of-court dispute resolution, which is, for example, the Czech Trade Inspection Authority or resolve the dispute online via a dedicated ODR platform. More information on out-of-court dispute resolution can be found here. Before proceeding with the out-of-court settlement of the dispute, the Seller recommends that the Buyer first use the contact on Voltio.cz to resolve the situation.
The contract is concluded in the Czech language. If a translation of the text of the contract is created for the needs of the buyer, it applies that in the event of a dispute over the interpretation of terms, the interpretation of the contract in the Czech language applies.
These General Terms and Conditions, including their components, are valid and effective from 23 April 2020 and cancel the previous version of the GTC, including its components, and are available at the registered office of Crypto services s.r.o. or electronically at www.voltio.cz.
In Pardubice, on January 30, 2022